Learn as a Tour Guide not to miss your client start time

As a professional tour guide, you have communicated with your client back and forth. You have designed a perfect itinerary specially for your client. You have agreed on all the schedule and payments. Now it’s time of the tour day. Do not miss your client at the very beginning of the tour by being late for the start time. It will often annoy the client. And sometimes even affect the tour schedule. Here are some tips and reminders for you.

If your meeting place is at airport or cruise port, check with the flight/cruise arrival on the day. As a tour guide, you may have picked up clients for hundreds of times. But it’s recommended to check and make sure. Do not take it for granted. Flights may delay or cancel, or arrive early in some cases. Better not have the client wait for you, even though the flight arrives earlier. They have limited time in your city and prefer no waste. So it’s worth a quick call to confirm the arrival time. Same with cruise and other transportation meeting place.

In most cases you meet your client at their hotel lobby. So on OurExplorer, this is set as the default meeting place. How could you miss a client in a hotel lobby? Well, it may happen. Call the hotel to confirm your client’s reservation. Avoid going to a different hotel of the same brand. Clarify the meeting lobby with your client. In Shanghai, Grand Hyatt has a front desk on the 1st floor and lobby on the 54th floor. Shangri-la has two adjoining building thus two lobbies - just be careful of these potential points of confusion.

Sometimes the client would like to meet at a public place. As a tour guide, you need to make clear of the exact meeting point. It shall be with clear signs and away from the crowds. Otherwise, it’s hard for you to identify your clients, vice verse.

Thanks to the invention of mobile. If tour guides and clients have exchanged mobile numbers, it’s less possible that you miss each other. Even if you can’t dial internationally, short message may help. First impression makes a difference. So don’t be late, and start the tour without missing your clients.

Great tour gives you a great client testimonial and rating.