Tips to confirm a booking with your clients

When a tour guide works for travel agencies, you usually wait for the company to pass on confirmed clients to you. When a tour guide is in contact with potential clients directly, do you realize that you actually play part of the role as a sales person? In fact you are the sales person and need to close the sale to get the business from the client.
You need to tell your clients why they should choose to travel with you. Give them confidence to click the final button “Book this Tour Guide” so you can earn some more income.

Here are some tips to seal a deal with your prospective clients


1. Give thanks to them for contacting you and welcome the clients to your city.


2. Notice the client’s personal interest and promote specific sightseeing tours. Pay attention to exactly what the client asks for in their first email to you. The closer you get to their interest, the more possible clients will choose your service. What differentiates a private tour guide from package tour is the tailor-made personal tour experience. The tour can be customized to personal preferences, tailored to their time of visit, or match the age span in the group.



3. Think in advance of your clients. As a tour guide, you are more familiar with the scenic spots, itinerary design, cost included or excluded in your tours etc. Will the place they are interested be closed at weekends? Is car renting required for their group and for what price? Is it better to quote also in their currency to save them from rate checking? Reply to your clients proactively. Do not wait for their queries.



Now that you are both happy about the tour arrangements, it is time for a booking. Do not presume that your clients are all internet savvy. Some people are but alot are not internet smart. Why not make it easier for your clients to book you? For example, if clients have chosen a sightseeing tour with you, send them the exact tour link/URL directly. So they can just hit the button “Book” and complete quickly and simply.



Do you have any successful tips to close a deal with your prospect clients?