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Tuesday 22 January 2008

Private Tour Guides and customer service levels

Today I am going to discuss the importance of flexibility during a tour for the customer.
Local private tour guides are indeed passionate about their city and region. Local guides wish to ensure the client gets the most insight and wisdom possible from the time they spend together. Ok, we understand that.

But what if the customer had a big night before meeting? What if jetlag is setting in? Is it time for the tour guides to ease off?

Many private tour guides with ourexplorer.com believe questions are the answer. Keep checking in with your client to see are they tired, thirsty or even bored. Remember, their happiness is what is key to your success as a tour guide.

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