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Today I would like to get some feedback and thoughts on the subject of local private tour guides responding quickly to tour requests from potential customers.
Q. What is the required timeframe of reply?
Q. What methods of reply are available to the guides?
One method of quick reply to customers is via E-mail on the internet. This works very well for Local tour guides with daily internet access at their finger tips.
It is true if a client "Frank" is going to visit Kenya, looks for a local tour guide and requests availability confirmation from the guide - he is only willing to wait 48hrs for a reply. Otherwise he shall go to another guide. So how can a local tour guide with infrequent access to the Internet reply back in time?
www.ourexplorer.com has an option for local private tour guides without daily internet access to recieve a mobile phone text message alert when a customer has sent a booking request. That ensures a timely reply and a happy customer experience.
Would this work for you?
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3 comments:
Wow, I think this is a superb idea. Lots of us local guides have to go to internet cafes as we live in remote places.
The mobile text will give tour guides quick replt times and therefore happier customers...
I look forward to become a member of ourexplorer
I agree. I have missed some great freelance tour guide business in the past as I was more than 3 days getting back to a client.
A mobile text would be amazing!!
Thanks for giving so much of Information. Eventus Study Tours provides educational tours abroad for schools in Asia.
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