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Monday 22 November 2010

How to handle extra requests from clients?

When tour guides actually meet travel clients, they may be asked of extra service during the sightseeing tours. How do you handle those last-minute requirements professionally? You do not have to run desperately to meet every request from your client. If it is a reasonable and practical requirement, try providing the service for a better travel experience. If it is impossible to carry out, explain to the travelers and they would understand.

What can be asked extra on a tour guide?

Extra guiding day. The clients are so happy about your guiding service that they would like to spend more time with you. Check your availability. If you are available, why not extend your service? Discuss for the extra tour arrangements and itinerary with your clients. Thus, both of you are clear of what to do in the coming tour.

Extra places of interest. Sometimes travelers read about new places of interest outside the itinerary. They may ask to visit these extra places. As a tour guide who is more familiar with the area, you shall check possibility first. Do you have enough time to cover the extra place? It shall not affect the agreed itinerary. Do you have resources to visit the extra place? For example, if extra transportation arrangement is necessary. Is the place worth visiting? Talk with your clients to see what they expect on the new spot. You do not want to make extra efforts, only to find them disappointed.

Extra activity or entertainments. It can be an extended night tour, local performances, or a local signature meal... Again, tour guides need to weigh if the new requirements are practical. If possible to arrange, it is good to help your clients for greater fun. Communicate clearly on any extra costs. If it is unreasonable request, tour guide shall be confident to say “No”.

Any other requests did you receive from your clients? Have you handled the extra requests successfully? Welcome to share with us.