Posts
One social responsibility of a tour guide is to help with the sustainable development in local tourism. Guide is one of the links in tourism (others including scenic spots, natural and cultural legacy, transportation, hotel, entertainments…). Your contribution to the local travel environment will benefit yourself in the long term.
Help with the natural environment. This is especially important for guiding in natural sceneries. Inform your clients what they can do and what they should not. For example, can travelers feed animals in the wild? In most cases “No”. Do not step on the plants or grass for a better picture. Tour guide need to inform general rules in advance. Then during the sightseeing tour, mind the behavior of your clients and gently point out misbehavior.
Respect local culture, people and customs. Each destination has its own culture and customs. Local people speak the same language and live with their tradition. For a foreign visitor, it is important to recognize the difference and respect the local way of living. Tour guide performs as a bridge between local people and foreign travelers. Travelers are new to a place so your guidance is necessary.
Contribute to the local economy. Inbound tourism is a way that makes contribution to the local economy. Traveler’s spending on dining, shopping, sightseeing…all help the economic growth. As a tour guide, why not introduce more local foods, brands, and unique projects? On one hand, things with local characters appear more interesting to travels. On the other hand, you made your contribution to the local society. A win-win situation.
Have you realized your social role as a tour guide and what have you done to guide more responsible travelers?
Friday 18 March 2011
Tuesday 8 March 2011
Tour Guide Survey with Anna Benaki
Tour Guide Anna Benaki in Athens
http://www.ourexplorer.com/tour-guide-anna-benaki-2163.aspx
1. What is the best thing you like being a tour guide?
What I like best from being a tour guide is the fact that I get in touch with many people of different nationalities, age, culture and I learn from them as much as they learn from me.
In order to become a tour guide I studied the history of my country and travelled in all sites and museums so I truly discovered the beauties of Greece and I now have the opportunity to show them to foreigners.
I enjoy very much the fact that every day of work is different, there is no routine and I contribute to the holidays of my clients.
2. What is your most memorable moment in guiding so far?
I have many memorable moments in guiding: august 2004 when I was working for the Olympics in Athens with coca cola company and I attended the opening and closing ceremony along with many games. All the special occasions I celebrated with my clients, such as birthdays, wedding anniversaries, making me feel part of them. Sailing in the Aegean sea, watching the sunrise and sunset, are just a few of them.
3. What is most challenging for you in this career? Have you coped with it?
Most challenging for me in this career is dealing with problems that may occur, such as accidents, health problems, difficult weather conditions, matching different people in a group, creating a good atmosphere for them.
I have already coped with all of the above, successfully I can say, judging from the feedback of my tours.
4. What is your favorite place/thing that you want to show your travel clients?
I have many favourite places and things I would like to show to my clients. Such as family owned tavernas so as to taste the local cuisine, hiking on mountains so as to get the best view of the sun that sets in the sea, trails to follow so as to run into goats, donkeys and wild flowers away from the touristic areas.
Fortunately Greece still has many hidden treasuries off the beaten track...
5. What if you were not a tour guide? What do you imagine yourself to be?
If I was not a tour guide, I imagine myself working with many people, public relations maybe, as a diplomat, organizing events, but I cannot imagine if any of these would give the same pleasure as from my present work.
http://www.ourexplorer.com/tour-guide-anna-benaki-2163.aspx
1. What is the best thing you like being a tour guide?
What I like best from being a tour guide is the fact that I get in touch with many people of different nationalities, age, culture and I learn from them as much as they learn from me.
In order to become a tour guide I studied the history of my country and travelled in all sites and museums so I truly discovered the beauties of Greece and I now have the opportunity to show them to foreigners.
I enjoy very much the fact that every day of work is different, there is no routine and I contribute to the holidays of my clients.
2. What is your most memorable moment in guiding so far?
I have many memorable moments in guiding: august 2004 when I was working for the Olympics in Athens with coca cola company and I attended the opening and closing ceremony along with many games. All the special occasions I celebrated with my clients, such as birthdays, wedding anniversaries, making me feel part of them. Sailing in the Aegean sea, watching the sunrise and sunset, are just a few of them.
3. What is most challenging for you in this career? Have you coped with it?
Most challenging for me in this career is dealing with problems that may occur, such as accidents, health problems, difficult weather conditions, matching different people in a group, creating a good atmosphere for them.
I have already coped with all of the above, successfully I can say, judging from the feedback of my tours.
4. What is your favorite place/thing that you want to show your travel clients?
I have many favourite places and things I would like to show to my clients. Such as family owned tavernas so as to taste the local cuisine, hiking on mountains so as to get the best view of the sun that sets in the sea, trails to follow so as to run into goats, donkeys and wild flowers away from the touristic areas.
Fortunately Greece still has many hidden treasuries off the beaten track...
5. What if you were not a tour guide? What do you imagine yourself to be?
If I was not a tour guide, I imagine myself working with many people, public relations maybe, as a diplomat, organizing events, but I cannot imagine if any of these would give the same pleasure as from my present work.
Monday 28 February 2011
How to be personal in customer communications?
A private tour guide may express yourself personally during the sightseeing tour. How can you be personal in pre-tour communications? You can sound personal on a phone call. But nowadays, more bookings by overseas clients are communicated via emails or websites. How would you present your personal attitude in emails?
Treat every tourist as an individual client. The sightseeing tour itinerary may be identical covering similar scenic spots. Yet a lot of factors vary, e.g. days of stay, arrival or departure location, number of people in the group, demographic background of the visitors, public transportation vs. private vehicle...And personal interest matters for sure. Considering these facts, your itinerary to each client will be more personalized. You can differentiate yourself from a standard offer in travel packages.
Talk in the language of your client. It is more than using the language they speak. Quote in the currency they are familiar with or with both the local currency and the currency your clients use. Use less local name/description in the itinerary, so that it is easier for clients to understand the visits during the sightseeing tour.
Address to the specific queries. Make sure that all enquiries from your client are properly answered. If certain requirements need extra time to arrange or involves third-party suppliers, tour guides shall inform when a reply can be expected.
Offer something more if noticing the interest of your clients. It can be special scenic spots, e.g. art gallery to tourists with an art-focus. Restaurants with nice local cuisines are also good recommendation to people who would like to try local foods. Suggest fun places for families with kids.
Encourage feedback or further queries. Always ask your clients to give comments freely. A tour guide can be more prepared when clear about client’s preference. Therefore, the sightseeing tour would be conducted with great success.
Do you have any tips on a personal communication with clients before the actual sightseeing tour? Share with us!
Treat every tourist as an individual client. The sightseeing tour itinerary may be identical covering similar scenic spots. Yet a lot of factors vary, e.g. days of stay, arrival or departure location, number of people in the group, demographic background of the visitors, public transportation vs. private vehicle...And personal interest matters for sure. Considering these facts, your itinerary to each client will be more personalized. You can differentiate yourself from a standard offer in travel packages.
Talk in the language of your client. It is more than using the language they speak. Quote in the currency they are familiar with or with both the local currency and the currency your clients use. Use less local name/description in the itinerary, so that it is easier for clients to understand the visits during the sightseeing tour.
Address to the specific queries. Make sure that all enquiries from your client are properly answered. If certain requirements need extra time to arrange or involves third-party suppliers, tour guides shall inform when a reply can be expected.
Offer something more if noticing the interest of your clients. It can be special scenic spots, e.g. art gallery to tourists with an art-focus. Restaurants with nice local cuisines are also good recommendation to people who would like to try local foods. Suggest fun places for families with kids.
Encourage feedback or further queries. Always ask your clients to give comments freely. A tour guide can be more prepared when clear about client’s preference. Therefore, the sightseeing tour would be conducted with great success.
Do you have any tips on a personal communication with clients before the actual sightseeing tour? Share with us!
Monday 21 February 2011
International Tourist Guide Day - February 21st
Today is the International Tourist Guide Day! You can send in pictures and a short description of what you did to mark this occasion. OurExplorer would love to publicize them and show the world what wonderful things tourist guides are doing!
South Africa Tourism Authority is offering an event under the theme “Culture as a unifying guide”. “Media is invited to experience Pretoria as a tourist destination under the guidance of a deaf tourist guide on 21 February 2011”. View Event Details
Zagreb Tourist Guide Association offers “free city tours in Croatian on Saturday 19 February. Tours start at 11 am and 12 in front of the Tourist Information Center”. View Tour Details
The Advisory Committee of the Tourist Guides in KSA have organized various activities including “training courses, workshops, information on tourism, and free tourism trips to a number of tourism and historical sites”. View More Info
What is International Tourist Guide Day?
According to World Federation of Tourist Guide Associations (WFTGA.org) – “February 21st. an initiative of WFTGA, the International Tourist Guide Day is held on 21st February each year. In 1990, Mrs. Titina Loizides, president of the WFTGA was involved when it was held for the first time, 15 countries participated. Since then, tourist guides in an ever growing number of countries have been giving help to their local communities, conducting tours for disabled persons, disadvantaged persons, for children, industry partners, officials and the general public. Events are also held for local tourist guides including presentations and retraining courses. It is a public relations event par excellence, drawing the attention of local authorities, fellow citizens and the media to the quality and value of the work of professional tourist guides. Each member country contributes to the success of the day in its own way; coach companies have contributed complimentary coaches, attractions and museums have opened their doors without charge. Each year, awareness grows and there is an increasing contribution by both regional and national governments to the International Tourist Guide Day. The Day is coordinated by the World Federation.”
South Africa Tourism Authority is offering an event under the theme “Culture as a unifying guide”. “Media is invited to experience Pretoria as a tourist destination under the guidance of a deaf tourist guide on 21 February 2011”. View Event Details
Zagreb Tourist Guide Association offers “free city tours in Croatian on Saturday 19 February. Tours start at 11 am and 12 in front of the Tourist Information Center”. View Tour Details
The Advisory Committee of the Tourist Guides in KSA have organized various activities including “training courses, workshops, information on tourism, and free tourism trips to a number of tourism and historical sites”. View More Info
What is International Tourist Guide Day?
According to World Federation of Tourist Guide Associations (WFTGA.org) – “February 21st. an initiative of WFTGA, the International Tourist Guide Day is held on 21st February each year. In 1990, Mrs. Titina Loizides, president of the WFTGA was involved when it was held for the first time, 15 countries participated. Since then, tourist guides in an ever growing number of countries have been giving help to their local communities, conducting tours for disabled persons, disadvantaged persons, for children, industry partners, officials and the general public. Events are also held for local tourist guides including presentations and retraining courses. It is a public relations event par excellence, drawing the attention of local authorities, fellow citizens and the media to the quality and value of the work of professional tourist guides. Each member country contributes to the success of the day in its own way; coach companies have contributed complimentary coaches, attractions and museums have opened their doors without charge. Each year, awareness grows and there is an increasing contribution by both regional and national governments to the International Tourist Guide Day. The Day is coordinated by the World Federation.”
Friday 18 February 2011
The Power of Tourist Feedback
We all understand the power of feedback. It is especially important in hospitality industry. With the quick-development of online communities and review systems, tour guides are easier to collect or share tourist feedback.
For a long-term career development, receiving feedback is better than no feedback. Negative feedback, or complaints in another word, can help a tour guide find areas of improvement. Do not be afraid of complaints. Even the top guides can not guarantee 100% satisfaction. It matters how you handle the case. Be quick to reply and address the issue. Most clients would understand from an honest and sincere explanation.
Positive feedback is great. It becomes a strong sales tool for tour guides to convert prospects into clients. Why not share it on your own website, web page, blog or social network?
How do you gather client feedback then? Do not just wait for the feedback. Everyone is busy, and you can not take it for granted that your clients could offer a feedback after the tour. You may ask for a review/feedback at the end of the tour. Or kindly remind your clients for a review/feedback in email. However, do not bother your clients if you haven’t heard back after two reminders. Otherwise it is more considered as a spam.
If you build up client feedback on third-party platform, like ourexplorer tour guide profile page, offer a simply way for your client to reflect. For example, an email reply address or a link of review page.
How do you deal with tourist feedback, positive and negative? Welcome to share.
For a long-term career development, receiving feedback is better than no feedback. Negative feedback, or complaints in another word, can help a tour guide find areas of improvement. Do not be afraid of complaints. Even the top guides can not guarantee 100% satisfaction. It matters how you handle the case. Be quick to reply and address the issue. Most clients would understand from an honest and sincere explanation.
Positive feedback is great. It becomes a strong sales tool for tour guides to convert prospects into clients. Why not share it on your own website, web page, blog or social network?
How do you gather client feedback then? Do not just wait for the feedback. Everyone is busy, and you can not take it for granted that your clients could offer a feedback after the tour. You may ask for a review/feedback at the end of the tour. Or kindly remind your clients for a review/feedback in email. However, do not bother your clients if you haven’t heard back after two reminders. Otherwise it is more considered as a spam.
If you build up client feedback on third-party platform, like ourexplorer tour guide profile page, offer a simply way for your client to reflect. For example, an email reply address or a link of review page.
How do you deal with tourist feedback, positive and negative? Welcome to share.
Saturday 12 February 2011
WFTGA president awarded the OBE for services to the tourism industry
Source: http://wftga.org
Mrs Rosalind Newlands WFTGA President and a pioneer for professional Tourist Guide Training, proudly collected her OBE from a snowy Buckingham Palace. She was awarded the OBE for services to the tourism industry. A Scottish Tourist Guide (aka Blue Badge Guide) since 1983, Ros, as she is known to over 100,000 professionally trained Tourist Guides worldwide, is an active Scottish Tourist Guide and President of the World Federation of Tourist Guides Associations, representing over 65 countries. In addition to her tourist guide activities and her global role, Ros is also Course Director for the 2-year Scottish Tourist Guide Training Course at the University of Edinburgh.
Ros says “Qualified tourist guides are ambassadors for their countries and are often the only people that visitors really talk to and engage with. A Guide can make or break a destination. In the current global economic climate, it is even more important that those who travel receive the best quality products and services. Some unqualified guides work mostly through commissions and tips and do not offer a professional service to visitors.
Members of the World Federation of Tourist Guides Associations (WFTGA) are all professional qualified tourist guides who adhere to a Code of Practice and Quality Charter. It is a great honour for professional Scottish Tourist Guide training to be recognised in this way.”
Mrs Rosalind Newlands WFTGA President and a pioneer for professional Tourist Guide Training, proudly collected her OBE from a snowy Buckingham Palace. She was awarded the OBE for services to the tourism industry. A Scottish Tourist Guide (aka Blue Badge Guide) since 1983, Ros, as she is known to over 100,000 professionally trained Tourist Guides worldwide, is an active Scottish Tourist Guide and President of the World Federation of Tourist Guides Associations, representing over 65 countries. In addition to her tourist guide activities and her global role, Ros is also Course Director for the 2-year Scottish Tourist Guide Training Course at the University of Edinburgh.
Ros says “Qualified tourist guides are ambassadors for their countries and are often the only people that visitors really talk to and engage with. A Guide can make or break a destination. In the current global economic climate, it is even more important that those who travel receive the best quality products and services. Some unqualified guides work mostly through commissions and tips and do not offer a professional service to visitors.
Members of the World Federation of Tourist Guides Associations (WFTGA) are all professional qualified tourist guides who adhere to a Code of Practice and Quality Charter. It is a great honour for professional Scottish Tourist Guide training to be recognised in this way.”
Monday 31 January 2011
Tour Guides – take along for guiding
What do you usually take along with you while guiding? Tour guides need to get prepared when meeting your travel clients. One preparation is your take-along materials. There can be two categories of things to bring – the necessity and the value-adding.
The necessity refers to the basic things that help you complete a tour. Pick-up sign with client’s name, sightseeing tour itinerary for the day, guide license, water supply, mobile phone for communication, rain coats for the weather, etc. If you are showing a big group, microphone is needed to make sure all travelers can hear you. A flag may also be necessary to lead the group forward.
Depending on the different natures of guiding, tour guides can create your own list of necessary take-along. Mountain guides may need supporting equipments. Adventure trip requires medicine preparation. Take a torch if you will process in the dark.
The value-adding things assist tour guides to practice his work more vividly and successfully.
Some materials help to explain what you see. For example, a map of the area so that you can offer a geographic idea of the tour coverage. Pictures for vivid explanation of certain history or cultural backgrounds. As we are entering an information era, electronic products now allow tour guides bring more information than they can carry.
Carry something with your company logo. It can be your bag, hat, T-shirt… The sign helps your clients to recognize you during the tour. Moreover, it reminds your clients of your company in a subtle way. By doing this, you are also a walking advertisement while guiding. Small complimentary gift of the visited spots is also a good choice.
What other things do you carry when you guide the tour? Share with us.
The necessity refers to the basic things that help you complete a tour. Pick-up sign with client’s name, sightseeing tour itinerary for the day, guide license, water supply, mobile phone for communication, rain coats for the weather, etc. If you are showing a big group, microphone is needed to make sure all travelers can hear you. A flag may also be necessary to lead the group forward.
Depending on the different natures of guiding, tour guides can create your own list of necessary take-along. Mountain guides may need supporting equipments. Adventure trip requires medicine preparation. Take a torch if you will process in the dark.
The value-adding things assist tour guides to practice his work more vividly and successfully.
Some materials help to explain what you see. For example, a map of the area so that you can offer a geographic idea of the tour coverage. Pictures for vivid explanation of certain history or cultural backgrounds. As we are entering an information era, electronic products now allow tour guides bring more information than they can carry.
Carry something with your company logo. It can be your bag, hat, T-shirt… The sign helps your clients to recognize you during the tour. Moreover, it reminds your clients of your company in a subtle way. By doing this, you are also a walking advertisement while guiding. Small complimentary gift of the visited spots is also a good choice.
What other things do you carry when you guide the tour? Share with us.
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